For DTC & E-Commerce

Legal counsel for direct-to-consumer brands

Subscriptions, FTC rules, platform terms, and the contract stack behind a brand that ships.

How We Help DTC Brands

The legal foundation behind a consumer brand that sells direct.

Subscription & Auto-Renewal Compliance

Negative-option billing, cancellation flows, and the state auto-renewal laws that generate class actions.

FTC Endorsements & Influencer Marketing

Disclosure-compliant creator deals, affiliate programs, and review practices.

Trademark & Brand Protection

Clear, register, and enforce the brand your customers search for.

Platform & Marketplace Terms

Shopify, Amazon, TikTok Shop — the agreements that control your channel risk.

Customer Data & Marketing Compliance

Privacy policies, SMS/email consent, and the data behind your funnel.

Product Liability & Supply Contracts

Supplier terms, product claims, and the liability chain from factory to doorstep.

Common questions from dtc brands

Our subscription box auto-renews. What do the auto-renewal laws require?
Negative-option billing is regulated federally (ROSCA, plus the FTC's aggressive click-to-cancel posture) and by a growing set of state auto-renewal laws — California's being the most litigated. The recurring requirements: clear and conspicuous disclosure of renewal terms before checkout, affirmative consent to the recurring charge, a confirmation with cancellation instructions, and a cancellation path as easy as sign-up. Gaps here are a leading source of consumer class actions against DTC brands.
What do we owe the FTC when influencers and affiliates promote our products?
The FTC's Endorsement Guides make the brand responsible for its endorsers' disclosures — material-connection disclosures (#ad, honest and unmissable), truthful claims the endorser actually experienced, and monitoring of your affiliate program. Contracts should require compliant disclosure, prohibit unsubstantiated claims, and give you takedown rights. 'We didn't know what the influencer said' is not a defense the FTC accepts.
Do we need to register our trademark before launch?
Clearance before launch, registration as early as budget allows. DTC brands live and die by search — a conflicting mark surfaces fast, and marketplace counterfeiters exploit unregistered names. Federal registration also unlocks Amazon Brand Registry and similar platform enforcement tools, which are often a DTC brand's most practical anti-counterfeit weapon.
What should we watch in marketplace and platform agreements?
Termination and suspension rights (accounts get frozen with inventory in FBA), data ownership (marketplaces treat the customer relationship as theirs), fee and policy change mechanics, IP licenses you grant the platform, and dispute-resolution terms. Multi-channel brands should map which customer data each channel actually lets them keep — it drives both valuation and marketing strategy.
Our marketing runs on SMS and email. What consent do we need?
SMS marketing requires express written consent under the TCPA — per-message statutory damages make it the highest-risk channel — and email must comply with CAN-SPAM. State privacy laws increasingly require honest disclosure of profiling and targeted advertising. The consent flow at checkout and the vendor contracts behind your ESP and SMS platform are where compliance actually lives.
When do product claims become a legal problem?
When they're specific, measurable, and unsubstantiated — 'clinically proven,' 'biodegradable,' '30% faster' all require competent and reliable evidence in hand before the claim runs. Health, environmental, and 'Made in USA' claims draw the most FTC and state-AG attention. Substantiation review before the campaign is dramatically cheaper than a consent decree after.

The Legal Landscape for DTC Brands

Direct-to-consumer brands compress an entire retail supply chain into one company — manufacturing, marketing, fulfillment, and the customer relationship all run through your contracts and your compliance posture. The legal issues arrive with volume: the subscription flow that worked at 100 customers becomes a class action at 100,000, and the influencer campaign no one noticed becomes an FTC matter once the brand is big enough to matter.

Subscription billing is the highest-risk surface

Negative-option billing sits under ROSCA federally and an expanding patchwork of state auto-renewal statutes, with the FTC pushing click-to-cancel enforcement. The requirements are structural: conspicuous pre-checkout disclosure, affirmative consent to recurring charges, post-purchase confirmation with cancellation instructions, and cancellation as frictionless as enrollment. Plaintiffs' firms test DTC cancellation flows systematically — yours should survive the test before it's run.

The FTC holds brands responsible for their endorsers

Influencer posts, affiliate reviews, and UGC campaigns are all endorsements, and the Endorsement Guides put the compliance burden on the advertiser. Material-connection disclosures must be unmissable, claims must reflect real experience and be substantiated, and the brand must monitor its program. The contract layer — disclosure requirements, claim restrictions, takedown rights, and indemnity — is where that responsibility gets managed.

Brand protection is platform strategy

For a DTC brand, the trademark portfolio is not just legal hygiene — it's the key that unlocks Amazon Brand Registry, marketplace takedown tools, and paid-search enforcement. Clearance before launch avoids the rebrand; registration converts the name into an enforceable asset across every channel where counterfeiters and copycats operate.

Platform agreements control more of your business than you'd like

Marketplace and platform terms decide when your account can be suspended, who owns the customer relationship, what happens to inventory sitting in the platform's warehouses, and how disputes get resolved. Diversification across channels is partly a legal strategy: mapping what data and rights each channel leaves you determines how much of your business you actually own.

The data behind the funnel is regulated

SMS consent under the TCPA, email under CAN-SPAM, targeted-advertising and profiling disclosures under state privacy laws, and increasingly scrutinized data-sharing relationships with ad platforms. The privacy policy has to match the actual data flows — and the vendor contracts behind your ESP, SMS platform, and analytics stack determine what you can lawfully promise customers.

Attorneys for DTC Brands

The attorneys who work with direct-to-consumer and e-commerce operators.

Alex Shahrestani

Alex Shahrestani

Managing Partner

Tech

AI & Law specialist. Philosophy and computer science background combined with law degree. Founded Journal of Law & Technology at UT Austin.

Maggie Shahrestani

Maggie Shahrestani

Partner

Healthcare & Privacy

Healthcare law and data privacy specialist. CIPP/US certified with deep expertise in HIPAA compliance for health tech startups. Licensed mediator championing women founders.

Kevin Haynes

Kevin Haynes

Attorney

Corporate

Former Silicon Valley corporate counsel. Structures complex transactions, M&A deals, and investment rounds. DEI and governance specialist.

Amber Petrig Simon

Amber Petrig Simon

Attorney

IP Litigation

IP litigation and brand protection specialist. International IP experience including trade secret strategy. Trademark portfolio management.

Asha S. Geire

Asha S. Geire

Contract Attorney

Cybersecurity

National security and cybersecurity background with 13+ years at NSA. LL.M. in Cybersecurity and Data Privacy Law. Technology law and incident response.

Mackenzie Rhine

Mackenzie Rhine

Attorney

Tech & Digital Rights

Technology and digital rights attorney with a computer science background. Experienced in AI, privacy, surveillance, and emerging tech issues.

La-Zondra C. Randolph

La-Zondra C. Randolph

Attorney

IP & Brand

Florida-licensed business and intellectual property attorney with nearly 15 years of experience, focused on trademark, copyright, licensing, and brand strategy for entrepreneurs and growing companies.

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More for DTC Brands on the Blog

Plain-English analysis on the legal questions dtc brands actually face — from our attorneys at Promise Legal Insights.

Read articles for DTC Brands

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